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York, Wainright, Chen Article Accepted in Journal of Health Administration Education

The exterior of the Massey Business Center Building

Drs. Stan York, Charles Wainright and Dennis Chen, management faculty in the Jack C. Massey College of Business, will publish their article “Healthcare Supply Chain Management: An Instructive Model for Creating Service Value” in the Journal of Health Administration Education. A conceptual model is posited to assist academic professionals in educating future healthcare leaders in improving and creating service value within their respective healthcare systems with specific focus on service supply chain management. Editors agreed on the significance of the article to today’s healthcare discussion, noting, “We applaud the authors for their strong connection to the patient and their assertion that the service supply chain for the healthcare industry have at the center of its orientation the patient and the family.”

Healthcare organizations are reluctant to adopt practices which are goods-dominant and support an aggregate view of a single process not adequately addressing the permeable, interactive and co-creative nature of the healthcare service supply chain. As healthcare organizations realign operations to improve outcomes, a new understanding of service supply chain dynamics is required to achieve the objectives of the Triple Aim.  In healthcare, service is the fundamental basis of exchange interactions that are patient-focused and where value is co-created. The authors introduce a theoretical framework for conceptualizing healthcare supply chain management grounded in service-dominant logic and principles of service science within a complex adaptive system operating in concert with the Triple Aim objectives.

The Journal of Health Administration Education (JHAE) is a quarterly peer-reviewed journal which chronicles key policy issues in health administration management nationally and internationally and is the foremost authoritative guide on the latest academic and professional developments in the field. As one of the only professional publications in the field, the Journal sets the standard in health administration education research.